For those of you who call CALL CENTRE'S.....

[zuiwaziri]

....All vex and ask to speak to a "supervisor/manager" straight off the bat, i got some news for you.........................


Manager's know NOTHING about the products tht company sells and know even less on how to use the computer systems, and dammed if they know how to get u a refund.


So stop asking to speak to them cuz the only reason they are there is to make sure i do my job and give ppl late forms.




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This Public service thread was brought to you by friends of the Kanjar Khana, where everyday is a good day

[spice_of_life]

hahahah i remember when i worked at call center before i was instructed to keep trasnsfering the phone calls to different department until the caller gets tired and hangs up himself. Poor customers i felt sorry for them.

[pnp366]

so why dont you people just do what we ask instead of giving us a hard time? if you didnt we wouldnt ask for managers

[zuiwaziri]

Originally Posted by pnp366

so why dont you people just do what we ask instead of giving us a hard time? if you didnt we wouldnt ask for managers

Hence i said STRAIGHT OFF THE BAT, meaning before i have had a chance to establish wht the call is about.

Had 7 calls of this nature today, each time i solved the problem w/o having to call a manager cuz i made the cust tell me the problem so i solved it.

If they insisted on a manager then they wudda have to hold for like 5 mins and thus waste like £5 worth of fone bill.

All im sayin is tht im just trying to help u.

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Powerger employee's are here to help YOU. Foul or abusive language will NOT be tolerated and may result in ur service being removed!!!

[spice_of_life]

Originally Posted by pnp366

so why dont you people just do what we ask instead of giving us a hard time? if you didnt we wouldnt ask for managers

The request u make isnt in the hands of people ur talking to.Callcenter people do best what they cud. It has to go thru a specific department and u bet its sad if that department itself doesnt want to accept u r request then u just have no luck. The managers dont know shit. So asking for them is useless anyway. So basically ur doomed if ur dealing with companies with bad customerservice.

One thing i learned is when u sign a contract or do business with such companies be sure of how their customer service is and how quickly they pick up. If they dont and u still get into business with them then ur just puttin urself in bad situation.

[zuiwaziri]

Originally Posted by spice_of_life

The request u make isnt in the hands of people ur talking to.Callcenter people do best what they cud. It has to go thru a specific department and u bet its sad if that department itself doesnt want to accept u r request then u just have no luck. The managers dont know shit. So asking for them is useless anyway. So basically ur doomed if ur dealing with companies with bad customerservice.

One thing i learned is when u sign a contract or do business with such companies be sure of how their customer service is and how quickly they pick up. If they dont and u still get into business with them then ur just puttin urself in bad situation.

Ur one of those INDIAN call centre operatives arent u

U guys make my job 10 times easier when they realise there NOT talkin to a Freshy

[spice_of_life]

Originally Posted by zuiwaziri

Ur one of those INDIAN call centre operatives arent u

U guys make my job 10 times easier when they realise there NOT talkin to a Freshy

I am not. I did work there once when i was in US.

[zuiwaziri]

Originally Posted by spice_of_life

I am not. I did work there once when i was in US.

Sorry just ur look has tht mental image of "hi my name is the Steve from Bangalore"

[spice_of_life]

Originally Posted by zuiwaziri

Sorry just ur look has tht mental image of "hi my name is the Steve from Bangalore"

hahaha compared to urs?!!?!? sureee...if u say so. anyways i dont work in any callcenters any longer so u have GOODLUCK working ur way up! u need it!

[zuiwaziri]

Originally Posted by spice_of_life

hahaha compared to urs?!!?!? sureee...if u say so. anyways i dont work in any callcenters any longer so u have GOODLUCK working ur way up! u need it!

Looks like u just took my lil banter to heart.

[bad_cheque]

Originally Posted by zuiwaziri

....All vex and ask to speak to a "supervisor/manager" straight off the bat, i got some news for you.........................


Manager's know NOTHING about the products tht company sells and know even less on how to use the computer systems, and dammed if they know how to get u a refund.


So stop asking to speak to them cuz the only reason they are there is to make sure i do my job and give ppl late forms.




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This Public service thread was brought to you by friends of the Kanjar Khana, where everyday is a good day

Why are you telling us this? Tell those customers who ask to speak to your manager.